Return And Exchange Policy
Return and Exchange Policy
Returns and exchanges are accepted 7 days after an item has been received.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. Rings or any items that have been re-sized for your order will not be accepted for return. Engraved and custom work pieces will not be accepted for return.
To facilitate a return, you MUST contact us within 24 hours of receiving your item at info@codenameorangejuice.com. You will not be eligible for a refund if we don't hear from you within this time frame. Include the reason for your return.
We’ll send you a return shipping label, as well as instructions on how and where to send your package. We charge a $35 return processing fee for all returns. Items sent back to us without first requesting a return will not be accepted.
At this time we cannot accommodate returns for international shipments.
You can always contact us for any return questions at info@codenameorangejuice.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We cannot accept a return due to sizing or an item which we sized for you. Please be sure to look over all photos and sizing information prior to purchasing.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The $35 processing fee will be deducted from your refund total. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@codenameorangejuice.com.